Refund Policy
1.Refund Eligibility:
Refunds will only be considered for projects that have not yet reached the 50% completion mark of a designated project phase.
Refund requests must be submitted in writing within 2 days of the project termination or cancellation.
2. Refund Process:
Upon receipt of a valid refund request, Averoft will review the project’s status and determine the eligibility for a refund.
If a refund is approved, the refund amount will be calculated based on the percentage of work completed up to the point of termination or cancellation.
Averoft will process the refund within 14 business days of the approval.
3. Non-Refundable Expenses:
Certain expenses incurred by Averoft, such as non-refundable software licenses, hardware purchases, or third-party fees, may not be eligible for a refund.
These expenses will be deducted from the total refund amount.
4. Exceptions:
Averoft reserves the right to make exceptions to this refund policy in cases of extreme circumstances, such as force majeure events or material breaches by Averoft.
Any exceptions will be considered on a case-by-case basis.
5. Dispute Resolution:
In the event of a dispute regarding a refund request, the parties will attempt to resolve the matter through negotiation.
Please note that this refund policy is a general guideline. Specific refund terms may vary depending on the project agreement and the circumstances of the project termination or cancellation.